POLICY DRAFT
Returns & Refunds
This page is a launch draft. Final wording, delivery regions, timeframes and business contact details must be confirmed before checkout goes live.
Change of mind
The final change-of-mind return window and conditions will be published before checkout is activated.
Faulty, damaged or incorrect goods
If an item arrives faulty, damaged or materially different from what was ordered, customers will be able to contact the store for assistance. Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable consumer law.
Evidence
We may request photos or other reasonable information to assess a damaged, faulty or incorrect item claim.