Launch preview • Policy draft
POLICY DRAFT

Returns & Refunds

This page is a launch draft. Final wording, delivery regions, timeframes and business contact details must be confirmed before checkout goes live.

Change of mind

The final change-of-mind return window and conditions will be published before checkout is activated.

Faulty, damaged or incorrect goods

If an item arrives faulty, damaged or materially different from what was ordered, customers will be able to contact the store for assistance. Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable consumer law.

Evidence

We may request photos or other reasonable information to assess a damaged, faulty or incorrect item claim.